Your Town Website — Training

Tap the job you're doing. Each lesson is a short video, under a minute, with the steps written out under it. Bookmark this page and come back any time.

▶ Watch the whole tour — Part 1First half — about 2½ minutes ▶ Watch the whole tour — Part 2Second half — about 2½ minutes

Getting started — sign in

  1. Phone: tap Menu at the top of the website, then tap Staff Admin.
  2. Computer: add #admin to the end of the website address.
  3. Type your admin token, then tap Sign in.
  4. Keep the token private — it is the key to your website.

Post an announcement

  1. Staff Admin → Announcements.
  2. Type a title and a short message.
  3. Tap Post announcement — it appears on the home page right away.
  4. Made a mistake? Use the Delete button beside it in the list.

Update the calendar

  1. Staff Admin → Pending Event Submissions. Read it over — the date, the place, and who sent it.
  2. Approve → it goes on the public calendar.
  3. Reject → it never appears. Nothing posts without your OK.
  4. To add an event of your own: go to the Events page, fill in the Submit an Event form, and tap Submit for approval.
  5. Then approve it in Staff Admin, the same way as any other event.

Add a picture

  1. Staff Admin → Site Photos (near the bottom).
  2. Find the photo spot: main photo, water tower, Main Street, school, Town Hall, or historic photo.
  3. Under it, tap Choose File and pick a photo from your phone or computer.
  4. It is resized automatically and is live on the website right away.

Change a photo

  1. Staff Admin → Site Photos.
  2. Find the photo you want to swap — the picture that's there now is shown on screen.
  3. Tap Choose File under it and pick the new photo — it takes the old one's place right away.
  4. Changed your mind? Use default brings back the original photo.

Add a document

  1. The document needs a web link first — if it doesn't have one yet, call CrossTrade and they'll set it up.
  2. Staff Admin → Documents. Type the title, pick the category, add the date, and paste the link (the box labeled "File URL").
  3. Tap Add document — it shows on the Records page right away.

Add a water bill

  1. One bill: fill in account number, customer name, amount due, due date → Add bill.
  2. Whole month: export the register file from your billing software.
  3. Choose the file under Bulk import → Preview import.
  4. Check the counts (new / updated) → Commit import.
  5. Bills already on file are updated in place — never duplicated.

Check service requests

  1. Staff Admin → Service Requests.
  2. Each report arrives with a tracking code — residents can check their status with it.
  3. Set the status: Received, In Progress, Done, or Closed.
  4. Add a staff note (like "Crew dispatched") → Save.
🖨 Print the one-page step sheet (PDF)